Return Policy

Return/Exchange Policy 📑

PLEASE follow all directions when placing an order and double check that everything is correct! ✔️

Use our sizing charts listed as a reference as well. Our system does not allow for any changes to be made, even by admins and customer service. So once your order is submitted, it is confirmed and created as requested in the order. 

There are no returns or exchanges on any of our items. This includes products that are not monogrammed. Once we add designs to our materials, the design cannot be removed.  Once we stitch an item, it cannot be undone. Everything from our shop is custom handmade in the order received, which is indicated by our processing time. 

We cannot accept an exchange and/or return if you ordered the wrong size or you don't like the color thread you chose; or because of our processing time. Our processing time is noted on our Contact Us page and updated daily.

If there is a mistake on our end, we will be glad to fix it if you contact us ASAP.  Your item will only be remade if you have emailed us within 10 days of receiving your item.