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Monogrammed 'Patriotic Cowboy' T-Shirt
Regular price$ 32.00
- Free Shipping on Orders $100+
Monogrammed 'Patriotic Cowboy' T-Shirt
Hand Crafted Items Personalized for you! 7-12 Business Days
Hey thanks for shopping with us! Below are some common questions we get, but if you have additional questions, please email us at contact@united-monograms.com!
⭐What is Your Current Processing Timeline?⭐
Our current processing time is 9-15 business days, not including weekends or holidays.
All of our items are custom made to order, even if you request no monogram! Processing time is currently 8-12 business days, not including weekends or holidays. Once you place an order, we immediately start processing and purchase the garment(s)! If you order today, your order should ship to you within 2 to 3 weeks. Processing time is the time it takes from when you place the order to when your order is shipped out of our facility. It does not include shipping time. We aim to send out your products as fast as possible, but during busy periods we may not be able to meet these timescales.
- All Orders Placed by March 5th Guaranteed Delivery by St. Patrick’s Day
- All Orders Placed by March 18th Guaranteed Delivery by Easter
- All Order Placed by May 1st Guaranteed Delivery by Mothers Day
- All Order Placed by June 21st Guaranteed Delivery by July 4th
⭐Will You Let Me Know How My Order is Processing?⭐
After you place your order and receive your confirmation email, you'll get a few updates from us along the way to let you know we're still hard at work on your order! If you don't see an email from us after you order, please let us know by contacting Customer Service.
⭐Can I Cancel My Order? ⭐
Because we purchase the garment as soon as the order is placed, we cannot offer cancellations on orders. If something is wrong with your order, please contact Customer Service as soon as you can! We'll do our best to make your order right!
⭐Can I Pay for Rush Shipping⭐
We currently do not offer expedited shipping or processing.
⭐What is Your Return Policy?⭐
Because all of our items are made to order and custom, there are no returns or exchanges on our items. This includes products that are not monogrammed. We cannot accept an exchange and/or return if you ordered the wrong size, have a timeline that conflicts with our processing time, or you don't like the color thread you chose.
⭐What Do I Do if My Order Has a Mistake In It (bad art, a tear or hole, missing art/design)?⭐
If there is a mistake on our end, we will be glad to fix it for you! If we have made a mistake, please contact us ASAP via the Customer Service email with a picture of your issue. Your item will only be remade if you have contacted us within 15 days of receiving your item. Please note that we cannot offer remakes on items that have experienced normal wear and tear or have not been properly washed.
⭐Can I Make a Change To My Order After It is Placed?⭐
There will be no changes made to your order once it is submitted. But, we're all human! If you made a mistake, email us within 24 hours of your purchase & we will try to assist you as best as we can. The quicker you reach out, the better the chances we can assist. But any changes made are not guaranteed to be within the final product of your order's completion. Our system's files are created based on the original submission of your order, not additional changes made.
⭐Why Does My Order Have a Brand Substitution?⭐
Due to nationwide supply chain issues, some of our trusted suppliers are having trouble keeping up with their demand. This is usually sporadic, and not always all sizes and colors. You may receive one of our replacement brands that we've found to be of comparable quality, color and sizing. We are optimistic that our industry and suppliers will rebound from these new issues created by the Pandemic and restock, but the restock dates they give us are always subject to change. In the meantime, we will do our best to keep you updated on any issues with your orders! Please note that we do not offer exchanges or refunds based on brand substitutions. Substitute brands include Comfort Wash, Jerzees, Hanes & Gildan for most items. If we need to reach out for your opinion on a specific we will be sure to call or email you! We do our best to wait to hear for your preference, but in the event you don't get back to us, a substitution may be made on your behalf to ensure we stay within our processing time. We'll always make sure you receive something cute and as close as possible to what you originally ordered.
⭐How Should I Enter My Monogram Initials?⭐
See our Personalization Guide
Traditional monogram style is First name initial, LAST name initial, Middle Initial (the last name initial larger in the middle.) When ordering, you will be asked to give us your initials in order first LAST middle. If you would like it a different way than traditional, please let us know by making a note on the order so there is no confusion! If you are married, your monogram should go First name initial, Married Last name Initial, Maiden Name initial. For married couples - Brides first name, Married Last name, Grooms first name. Check out our blog post on Monogram Etiquette!
If you'd prefer to not have a monogram, you can simply enter XXX instead of your monogram!
⭐What happens if my order is Returned to Sender, lost in the mail or says 'delivered' but I did not receive it?⭐
If your order is Returned to Sender, we're always happy to ship it back out to you! You'll receive an email from us to verify your address on file, or update it.
United Monograms is not responsible for lost or stolen packages. Once an item leaves our facility, we have the same tracking information available to us as you. We do suggest waiting at least 24 hours after an item is marked as 'delivered' because sometimes the postal service scans packages early. We suggest checking with neighbors and your local post office as well! As a small company, we do our best to please our customers and wish this was something we had more control over. If your order was lost or stolen, we recommend contacting Route insurance if you opted to purchase Package Protection. They can process your claim at: https://claims.route.com/ If you did not purchase Package Protection, please contact us and we can do our best to have the item reordered/remade for you at the lowest price possible!
United Monograms is not responsible for lost or stolen packages. Once an item leaves our facility, we have the same tracking information available to us as you. We do suggest waiting at least 24 hours after an item is marked as 'delivered' because sometimes the postal service scans packages early. We suggest checking with neighbors and your local post office as well! As a small company, we do our best to please our customers and wish this was something we had more control over. If your order was lost or stolen, we recommend contacting Route insurance if you opted to purchase Package Protection. They can process your claim at: https://claims.route.com/ If you did not purchase Package Protection, please contact us and we can do our best to have the item reordered/remade for you at the lowest price possible!
