There are no returns or exchanges on our monogrammed items. The reason for this is because once we stitch an item, it cannot be undone. Therefore, that item is no longer able to be used. We cannot accept an exchange and/or return if you ordered the wrong size or you don't like the color thread you chose. If there is a mistake on our end, we will be glad to fix it or offer you a refund. With this being said, PLEASE follow all directions when placing an order and double check that everything is correct! :) Use our sizing charts listed as a reference as well. If we have made a mistake, please contact us ASAP. Your item will only be remade/refunded if you have contacted us within 5 days of receiving your item.