Refund policy

Made-to-order items are final sale

Please review product details, sizing, color, thread, and personalization before placing your order. United Monograms items are made to order, including items ordered without personalization. We cannot accept returns or exchanges for size, color, thread, personalization choices, timing conflicts, or a change of mind.

If United Monograms made an error

If an item arrives damaged, wrong, missing, or incorrectly made by us, email contact@united-monograms.com within 5 days of delivery. Include your order number and clear photos. We’ll review the issue and make it right with the appropriate refund to the original payment method, remake, or return label.

Normal wear, improper care, and personalization entered or approved by the customer are not production errors.

Changes and cancellations

Contact us within 24 hours of purchase and we’ll try to help, but changes and cancellations are not guaranteed. After 24 hours or once production begins, we cannot change or cancel the order.

See our full Return Policy or use Contact Us for help with an order.