Current order update: We’re behind on order processing, and we own that. Our current best estimate is about 5–6 weeks before shipment. This is an estimate, not a guaranteed ship date, and carrier transit time begins after your order ships. You’ll receive tracking automatically when it ships.

Order timing and status

Why does my order take several weeks?

Each item is made to order in Charleston, South Carolina. Our team stages, prints, embroiders, or presses each piece and checks it before shipment.

How do I check my order?

You’ll receive an order confirmation after purchase and a tracking email when your order ships. Check your spam or promotions folder if you do not see them. For help with a specific order, use our Contact Us page and include your order number and the email used at checkout. Our team checks Shopify and the current production stage before giving an estimate.

Do totes, custom items, and preorders take longer?

Some tote, custom-icon, and preorder products have a longer timeline. The timing stated on the product page or preorder listing applies to those items.

Do you offer rush orders?

We do not offer rush production at this time.

Changes and cancellations

Can I change or cancel my order?

Contact us within 24 hours of purchase and we’ll try to help, but changes and cancellations are not guaranteed. After 24 hours or once production begins, we cannot change or cancel the order.

What if my shipping address is wrong?

Contact us immediately with the order number and complete corrected address. We’ll try to update it before shipment, but we cannot guarantee a change once processing has begun.

Returns, exchanges, and order issues

Can I return or exchange an item?

Our items are made to order and are final sale, including items ordered without a monogram. We cannot accept returns or exchanges for size, color, thread, personalization choices, timing conflicts, or a change of mind.

What if United Monograms made an error or my item arrived damaged, wrong, or missing?

Please email contact@united-monograms.com within 5 days of delivery with your order number and clear photos. We’ll review the issue and make it right with the appropriate refund to the original payment method, remake, or return label. Normal wear, improper care, and customer-entered personalization are not production errors.

Personalization

How do I enter a traditional monogram?

Enter the initials in first, last, middle order. Your item is made in the order shown in the preview, so please check it carefully before submitting the order.

Can I order without a monogram?

If the product offers a monogram field, enter XXX to request no monogram.

Can Make It Yours™ use my own photo or logo?

Make It Yours™ supports the text and designs offered on the product page. We cannot produce fully custom photos or logos.

Shipping and care

Tracking says delivered, but I do not have my package. What should I do?

Please wait 24 hours in case the carrier scanned it early. Confirm the delivery address, check with household members, neighbors, a doorman or mailroom, and contact the local post office or carrier. If it is still missing, contact us with your order number.

How should I care for my item?

Wash cold and hang or lay flat to dry. Steam or iron inside out, without applying direct heat to the design.

Marketplace orders

For an Etsy or TikTok Shop order, please use that marketplace’s message or return flow so the order and conversation stay connected.

Still need help?

Visit Contact Us or email contact@united-monograms.com. Include your order number and the email used at checkout. Please do not send card or payment information.