Monogrammed 'Candy Hearts' 2nd Edition Crewneck Sweatshirt

Hand Crafted Items Personalized for you! 7-12 Business Days

Frequently Asked Questions: 

 If I order now, when will my order ship?


Welcome to your new fave online boutique!💕 All of our items are custom made to order, even if you request no monogram! Processing time is 7-10 business days, which does not include weekends or holidays. Processing time for letter patches is 8-11 business days. Once you place an order, we immediately start processing! If you order today, your order should ship to you within 2 to 2/5 weeks. If everything is going well, you won't receive an update from us within this timeframe. Processing time is the time it takes from when you place the order to when your order is shipped out of our facility. It does not include shipping time. We aim to send out your products as fast as possible, but during busy periods we may not be able to meet these timescales. 

Can I Pay for Rush Shipping

We currently do not offer expedited shipping or processing, but check out our 'Quick Ship' collection for items shipping out in 2-6 business days.

What is your Return Policy?

Because all of our items are made to order and custom, there are no returns or exchanges on our items. This includes products that are not monogrammed. 

We cannot accept an exchange and/or return if you ordered the wrong size, have a timeline that conflicts with our processing time, or you don't like the color thread you chose.  

If there is a mistake on our end, we will be glad to fix it for you! If we have made a mistake, please contact us ASAP via email with a picture of your issue. Your item will only be remade if you have contacted us within 30 days of receiving your item. This doesn't include normal wear and tear.

Can I Cancel My Order? 

You will not be able to cancel an order once it's placed. Orders will begin processing very quickly after submission. If your order is between processing but has not been produced yet, you very rarely will be able to cancel but the order will always be subject to a $10 restocking fee. If there are embroidered items on the order, the fee is $10 per embroidered item. Once your items have been created, we cannot cancel the order. All made items will ship. 

Jewelry items and Quick Ship Orders and certain designs cannot be cancelled.

Can I make a change to my order after it is placed?

There will be no changes made to your order once it is submitted. But, we're all human! If you made a mistake, email or DM us ASAP & we will try to assist you as best as we can. The quicker you reach out, the better the chances we can assist. But any changes made are not guaranteed to be within the final product of your order's completion. Our system's files are created based on the original submission of your order, not additional changes made.

My Order Has a Brand Substitution? 

Due to nationwide supply chain issues, some of our trusted suppliers are having trouble keeping up with their demand. This is usually sporadic, and not always all sizes and colors. You may receive one of our replacement brands that we've found to be of comparable quality, color and sizing. We are optimistic that our industry and suppliers will rebound from these new issues created by the Pandemic and restock, but the restock dates they give us are always subject to change. In the meantime, we will do our best to keep you updated on any issues with your orders! Please note that we do not offer exchanges or refunds based on brand substitutions. 

Substitute brands include Comfort Wash, Jerzees, Hanes & Gildan for most items.

How do I enter my monogram initials?

See our Personalization Guide

Traditional monogram style is First name initial, LAST name initial, Middle Initial (the last name initial larger in the middle.) When ordering, you will be asked to give us your initials in order first LAST middle. If you would like it a different way than traditional, please let us know by making a note on the order so there is no confusion!  If you are married, your monogram should go First name initial, Married Last name Initial, Maiden Name initial.  For married couples - Brides first name, Married Last name, Grooms first name.  Check out our blog post on Monogram Etiquette!

If you'd prefer to not have a monogram, you can simply enter XXX instead of your monogram! 

Why are colored shirts more expensive than white shirts in our 'Big Print' and 'Graphic Monogram' Collections?

The reason for colored shirts being more expensive than white shirts is that they have a more extensive printing process than the white shirts.  A pre-treat step is required in this process.  Also, the white shirts are less expensive from our supplier.  We love to provide a great deal to our customers, so we offer the white shirts as low as we can!  When you see a product, the price will have "from" in front of it.  That is the lowest price the shirt is offered, which will be the price for the white version of the shirt.  

Can I mail you something I own to monogram?

Unfortunately, we do not offer this service at this time. 

What happens if my order is lost in the mail or says 'delivered' but I did not receive it?

United Monograms is not responsible for lost or stolen packages.  Once an item leaves our facility, we have the same tracking information available to us as you.  We do suggest waiting at least 24 hours after an item is marked as 'delivered' because sometimes the postal service scans packages early.  We suggest checking with neighbors and your local post office as well!  As a small company, we do our best to please our customers and wish this was something we had more control over.  If your order was lost or stolen, we recommend contacting Route insurance if you opted to purchase Package Protection. They can process your claim at: https://claims.route.com/

If you did not purchase Package Protection, please contact us and we can do our best to have the item reordered/remade for you at the lowest price possible!