Help Center

We’re here to help. Choose the link that best matches what you need.

Current order update: We’re behind on order processing, and we own that. Our current best estimate is about 5–6 weeks before shipment. This is an estimate, not a guaranteed ship date. Carrier transit begins after shipment, and tracking is emailed automatically when your order ships.

Order help

• My Account — view your account and order history.
• Order Lookup — track an order after it ships.
• Current Processing Time — see the latest production estimate before shipment.
• Frequently Asked Questions — order changes, personalization, shipping, care, and common order issues.

Policies and support

• Return Policy — final-sale terms and help for damaged, wrong, missing, or incorrectly made items.
• Refund Policy — refund eligibility and how approved refunds are handled.
• Shipping Policy — processing, carrier transit, tracking, and delivery details.
• Contact Us — send our team a message about a specific order.
• Marketplace Support — help for Etsy and TikTok Shop orders.

For order-specific help, include your order number and the email used at checkout. Please do not send card or payment information.